Privacy Policy

At ICHIMOBI SOFT, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, visit our physical store in Niphad, Maharashtra, or engage in business with us as a retail customer or B2B dealer.

1. Information We Collect

We collect information that you provide directly to us in the course of business, which may include:

• Personal Identification Data: Name, email address, phone number, and residential/shipping address.
• B2B & Wholesale Data: Business name, GSTIN (Goods and Services Tax Identification Number), PAN, and dealer verification documents.
• Financial & EMI Data: When opting for No-Cost EMI or financing (e.g., via Bajaj Finserv, HDFC), we may collect necessary KYC documents as required by our financing partners.
• Device Exchange Data: IMEI numbers, device models, and condition details of smartphones brought in for exchange or sale.

2. Device Data & Privacy During Exchange

When you trade in or sell your old mobile phone to ICHIMOBI SOFT, it is your sole responsibility to back up your personal data and perform a complete factory reset. While our technicians assist in data transfers upon request, we do not access, store, or recover any personal data left on traded-in devices. All exchanged devices are fully wiped prior to recycling or resale.

3. How We Use Your Information

We use the information we collect to provide a premium retail and wholesale experience. Specifically, we use your data to:

• Process transactions, issue valid GST invoices, and fulfill bulk or retail orders.
• Facilitate instant valuations for device exchanges.
• Coordinate with our finance partners to process your EMI and consumer loan applications.
• Communicate with you regarding your orders, warranty claims, or B2B supply updates.
• Improve our in-store and online customer service experience.

4. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information to third parties. We only share your data with trusted partners strictly for business operations:

• Finance Partners: (e.g., Bajaj Finserv, HDFC) strictly for processing requested EMI or loan applications.
• Logistics Providers: To deliver bulk and wholesale orders to your registered business address.
• Legal Compliance: If required by Indian law, tax authorities (for GST compliance), or to protect our legal rights.

5. Data Security

We implement strict administrative and technical security measures to protect your personal information. Customer databases, B2B dealer records, and billing systems are secured to prevent unauthorized access, disclosure, or alteration.

6. Your Rights

You have the right to request access to the personal information we hold about you. If you are a B2B dealer, you may request updates to your GST or business information by contacting our wholesale team. You may also opt-out of our promotional WhatsApp or SMS communications at any time.

7. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at: